For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:
Should Studio46 reduce its price on any Studio46-branded product within 14 calendar days from the date you receive your product, feel free to visit an Studio46 Retail Store or contact the Studio46 Contact Center at 0878 0878 4046 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Studio46 within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Monday Madness or Onfire.
Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.
Prices shown are in I.D.R. Rupiah. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Studio46 may, in its sole discretion, refuse or cancel any order and limit order quantity. Studio46 may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Studio46’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Studio46 Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Studio46 cancels an order after you have already been billed, Studio46 will refund the billed amount.
offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Studio46 will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Studio46 may cancel it. Please click here for complete details about in-store pickup.
If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Studio46 is not responsible for actions taken by the third party once your item(s) have been picked up.
The Studio46 Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Products purchased online from Studio46 will only be shipped to addresses within the Indonesia and are subject to Indonesia and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.
Given the popularity and/or supply constraints of some of our products, Studio46 may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Studio46 reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Studio46 confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Studio46 will cancel the order and refund your purchase price in full.